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How May I Help You?10:45 PM -- Fri July 15, 2005

I hope you guys appreciate Hamumu customer support. In case you don't, here is an example of customer support from a... less than helpful company.

First, I tried to send an email. See, I got an invoice from them that said:

Questions about this invoice?
  • http://www.earthlink.net/support/invoicefaq/ for common billing questions
  • http://support.earthlink.net/chat/ to trade secure, instant messages with a friendly Live Chat agent
  • Send email to invoice.inquiry@earthlink.net or mail to above address

So I emailed! The reply?

We received your email on 7/15/05, however in order to better serve you EarthLink only accepts new messages created by completing our online email form. To ensure that your inquiry is handled by an EarthLink representative we ask that you resubmit your request using our online email form which you can access using the "support by email" link on your personal start page, or, by inserting the following URL in your web browser:...

So... I went to their website to do their online email form. After parading through a series of questions about my problem, I reached "Sorry, we don't handle that by email. Click here to do a live chat with a representative". And silly me, I did it.

Welcome to Earthlink LiveChat. Your chat session will begin shortly. Not at home and you want to read your email? With EarthLink Web Mail you can check your email from any computer with an internet connection!

'Sam G.' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
jamul: I was told a couple weeks ago that a charge for signing up satellite service would be refunded, and it has not been
Sam G.: Do you also have a dial up connection, now?
jamul: yes, I cancelled satellite before they even made an appointment to come out, I am on dialup
Sam G.: To best assist you, you need to speak with a Customer Service Representative. Please standby while I transfer you. Please wait while I transfer the chat to the best suited site operator.

'Shaun S' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
jamul: I was told a couple weeks ago that a charge for signing up satellite service would be refunded, and it has not been
Shaun S: Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
Shaun S: To best assist you, you need to speak with a Satellite Customer Service Representative. Please standby while I transfer you. Please wait while I transfer the chat to the best suited site operator.

'Dylan D' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
jamul: I was told a couple weeks ago that a charge for signing up satellite service would be refunded, and it has not been
Dylan D: I see that you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
Dylan D: I understand that you want to have refund for the Satellite charges billed on the account.
Dylan D: As your issue is Satellite services related, I need to transfer you to our Satellite Customer Support department. Do you want me to transfer you?
jamul: sure, that'd be fun
Dylan D: Please be online while I transfer you. Please wait while I transfer the chat to the best suited site operator.

'Vic V' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
jamul: I was told a couple weeks ago that a charge for signing up satellite service would be refunded, and it has not been
Vic V: Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
Vic V: Thanks for holding.
Vic V: In order to assist you better in this regard, please contact the Satellite customer service at 800-635-0373.
jamul: yeah

Yeah. Earthlink is not Hamumu recommended. (PS - there was a 2-3 minute delay between each of the chat messages I received from these guys)
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